JGP News
A snapshot of some of our most recent work and an insight into some of our ideas on the hot topics and issues that affect the public and not for profit sectors, and how we are responding to them.
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Complaints handling in partnership initiatives to be addressed.
The Local Government Ombudsman has announced plans to develop a more effective structure to address complaints when a partnership of service providers is used.
Issued today, July 10th, a report from the ombudsman suggests that difficulties can arise for the public when dealing with partnership-run services, as they do not know how or to whom they can address their problems.
"Complainants want one point of reference, they want their complaint resolved, and they want it resolved quickly," states Tony Redmond, the Local Government Ombudsman.
The new report, Local Partnerships and Citizen Redress, suggests ways in which governance and processes can be improved to help local authorities improve their services for users, by offering "rigorous, transparent and accessible" means for redress.
While establishing good governance procedures it acknowledges the provisions already made by local authorities in their own constitutions - and states that while some recommendations may be controversial, they are intended to stimulate debate to achieve a positive outcome for all.
